Healthcare is the second largest industry in DFW, behind the professional and technical services in earnings and retail in the number employees. That means the Metroplex healthcare industry employs a lot of people and serves millions of customers. Medical professionals have quite a task on their hands! This is exactly why many of them reach out to a third party transportation and logistics service to schedule routine deliveries and storage needs.
If you’re one of the many North Texans who has resolved to ask for a little assistance with your logistics operations in 2019, good on you! We’re hopeful that you find more time for your business’s core competencies and reduced stress in the workplace.
But when it comes to something like scheduled healthcare deliveries, you can’t throw all caution and reserve to the wind. You want to ensure you have the right team handling your ultra-sensitive medical specimens, prescriptions, and supplies. Before you schedule your next healthcare delivery, take the time to consider these “must haves” regarding your medical delivery provider:
Trained and tested team members.
Becoming a courier requires a certain level of basic training. Licensure for operating large vehicles, training on using a forklift, and lessons on fulfillment software are all part of the job. But a healthcare courier requires even more specialized knowledge. HIPAA and OSHA certifications are necessary, as well as training in what to do if a HazMat spill occurs.
Your healthcare courier should have all of this knowledge and the experience to back it up. A tested courier, just as our Eagle Express team, who has been operating in the Metroplex for over 35 years, knows how to properly transport your healthcare items with accuracy and security. You can’t afford to settle for anything less.
24/7 service for urgent items.
The medical field is one that never rests. Healthcare professionals operate 24 hours a day, 7 days a week, so shouldn’t your healthcare courier offer the same hours of operation? Scheduling your delivery is a great perk. It saves you time and stress, not to mention some hard earned cash. But oftentimes in the healthcare industry, deliveries are urgent, and can even be a matter of life and death.
Before you settle on your selected courier of choice, make sure they can handle your daily, weekly, and monthly routes, as well as any of your last minute, super urgent delivery needs. If your team isn’t available to you 24 hours a day, 7 days a week, with a live employee to expedite your delivery, you’ll want to rethink your choice in couriers.
Technology to back it up.
Technology has revolutionized the medical field, so shouldn’t it revolutionize medical deliveries? Your delivery team should have a commitment to the latest technology, including tracking systems, fulfillment software, and customer communication.
Technology allows couriers to stay in touch with each other. For example, when a sudden change occurs in your regularly scheduled healthcare deliveries, a dispatcher must be able to contact the driver about the change in the route. Technology also gives couriers the opportunity to stay in touch with their customers. With access to a client portal, customers can track their deliveries, schedule new ones, pay invoices, and much more, all thanks to secure software.
What are the “must haves” for your company regarding your choice of courier? We’d love for you to contact our team of professionals to discuss your needs and how we can fulfill them here at Dallas Courier.
With a commitment to hiring only the best and training them properly in the handling of all types of deliveries from food to medical specimens, our couriers have the right solution for your delivery needs.
If you’re interested in finding out more, you can chat with us here on our website. We’re available 24 hours a day, 7 days a week to answer your T&L questions and to fulfill your delivery needs.