Dallas Courier Service Blog

Do You Have a Reliable Courier in DFW? Ask These 5 Questions

Posted by Kayla Palesky on Fri, May 17, 2019 @ 20:05 PM


Are you looking for a transportation and delivery team in the DFW Metroplex? Maybe you have never partnered with a courier, and aren’t sure what to look for. Or, perhaps your current courier has been a total let down.  Reasons for seeking assistance from a professional transportation team differ, but those who are searching share one common goal: to find a reliable courier in DFW.


Given the hundreds of options in North Texas, discerning the reliability of your courier prior to hiring them can be a difficult task. But if you know the right questions to ask, you can weed out the unreliable before entrusting your time and temperature sensitive goods to them.


If you want to know if your potential courier is reliable, ask these five questions before signing on the dotted line:



1) What types of insurance do you carry?

In order to transport items commercially, your courier needs insurance. And not just any insurance, highly rated, extensive, and supplemental insurance. Upon request, your courier can provide this information to you, or, better yet, the insurers can provide it to you directly. Automobile, liability, lost or damaged goods, and hired and non-owned are just a few types of insurance your courier should carry. Be sure to ask your potential courier for the specifics. Proper insurance means your courier is reliable and liable if something unexpected were to occur during the delivery process.


2) What do other customers have to say?

If you want the truth about how your potential courier handles themselves, ask their prior and current customers. A simple search on their social media or on their website might give you reviews and testimonials from their customers. You can find our Dallas Courier testimonials here. Your courier of choice should be proud of the way they treat their past customers, and their past customers should be happy to share their experiences.


3) How do I contact you in case of an urgent need?

A reliable courier is available to customers 24 hours a day, 7 days a week. In case of an urgent delivery need, change in route, or change in scheduled delivery, customers should be able to reach their delivery team to relay important information. If your courier isn’t reliably answering the phone every time you call, you’re not getting the best treatment. At Dallas Courier, a live member of our team is available to answer the phone nay time of day or night, any day of the year.



4) What types of drivers do you hire?

Your courier is only as reliable as their drivers. If your courier doesn’t have strict hiring criteria, you’re placing your time and temperature sensitive goods into unreliable hands. Here at Dallas Courier, we run strict background checks, offer extensive training, and have tracking on all of our vehicles. Our drivers are friendly, uniformed, and carry identification, which means you can rely on them to get your toughest delivery jobs done on time.


5) How long have you been in the business?

Longevity in the T&L business speaks volumes to a company’s reliability. How does over 35 years of living and working in DFW sound? Dallas Courier has been serving the needs of customers for over three decades. We have solid roots in Dallas Fort Worth, and customers have come to know us as a reliable, dependable delivery team for a variety of items, transporting both within and outside of the Metroplex.


Wouldn’t it be great to find out if you have a reliable courier in DFW before handing over valuable items or sensitive information? By asking the right questions, you can get a feel for your courier’s reliability before you entrust them with time and temperature sensitive cargo.


We can make it even easier for you, though. Dallas Courier has been reliably serving the Metroplex for over 35 years. We’re available to answer these questions, and more, any time of day or night with a simple phone call, email, or web chat.  Try us out today. Your satisfaction is guaranteed!