Sometimes, the difference between two things is obvious. For example, the jar of pasta sauce on the shelf at the grocery store will taste different than the homemade stuff cooked over the stove for five hours by your little Italian Nonna. Your kid’s peewee football team might run a flea flicker, but it’s going to look less professional than if the Cowboys were to run the same play (we think…maybe that’s a bad example).
As you put two, seemingly similar things up against one another, sometimes spotting the difference isn’t as simple as pasta or football plays. And in those instances, it might be difficult to make the right decision the first time, avoiding the consequences of a poor choice. As you seek a delivery team to partner in your transportation and logistics processes in Dallas and Fort Worth, you’re going to be faced with many options, all of which might look too similar to discern the great from the not-so-great.
If you’re in that position, then considering these specifics will assist you in racking and stacking your delivery teams, in hopes of presenting a clear choice for your transportation and logistics partner.
Longevity in the business- Comparing the years of service is a great place to start. It’s true that a brand new company could be a great option, but chances are, in this line of work, if your courier candidate has been around for decades providing service to the Metroplex, it’s because they’re doing something right. Longevity is also a measure of expertise. A business that is green might not have experience moving certain types of items such as medical specimens, fragile products, or live animals. A courier that’s been around for a while, though, has experience moving hundreds of different types of items across all different industries.
Training and certification for drivers- Speaking of experience, another specific to compare is the type of training the drivers receive. Some training is preferential, but optional- such as how to properly handle antiques or perform white glove services. But if your courier is transporting food, beverages, or medical items, there are federally mandated regulations that they need to be trained and certified in before handling these items. HIPAA, OSHA, HazMat, and FDA regulations should all be a part of your couriers’ training. Don’t be afraid to ask.
Accessibility- As you begin to break down the differences between your couriers of choice, take note of how easy they are to access. Are they available through phone, email or web chat? If you have last minute changes to make to your delivery, are they able to take your call and accommodate? If you need to access your stored items in the middle of the night, is it even possible? Access to your transportation team is a necessity, and there is a world of difference between a courier who is available during regular business hours and one that is available 24 hours a day 7 days a week.
Contingency plans- Last, but perhaps most important to consider is your courier’s contingency plan. Nobody plans for things to go wrong. With proper training and experience, chances are your delivery team will successfully complete your transport, no issues! But you should ask questions about the backup plan. Transportation and logistics in DFW can run into some crazy setbacks (like a truckload of marbles that turns over on 635, leaving your driver stuck behind a sea of brake lights). What’s your courier going to do if your cargo is lost or damaged? Find out the specifics regarding your transportation team’s insurance policies. (Yes, policies, with an “s”.) Find out what is covered, and how they make reparations. Find out if they’re backed by A-rated providers and ask to see proof. These contingency plans will look different for every company, but find one that suits your fancy and don’t be afraid to do some digging.
It can be challenging at times to spot the differences between things that seem so similar. With hundreds of delivery options in the North Texas region alone, it can be tough to navigate which choice is right for you. Take into consideration these specifics. Also, ask around. See what customers have to say about your courier. You’ll find what our customers think about us right here.
We’re sure we’re the clear choice for your transportation and logistics in Dallas, but we’d love to strike up a conversation with you about the specifics of Dallas Courier. We’re available 24 hours a day, 7 days a week to discuss any and all of your transportation needs. Chat with us here, or give us a call, any time of day or night to get the details on your next superior delivery in DFW.